The Question I Ask Every Client in the First Five Minutes
One question, asked early in almost every client conversation, has saved me more wasted projects than anything else I have learned in business.
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Five Questions I Ask Before Quoting Any Website Job
A quick quote without the right questions almost always ends badly for both sides. These five questions save everyone the grief.
The Print Settings I Wish Someone Had Told Me Sooner
A handful of print settings make a bigger difference than any upgrade I have ever bought. I wish someone had just told me these on day one.
The Tools I'd Buy First If I Were Starting From Scratch
If I lost every tool in my workshop tomorrow and had to start again on a tight budget, this is exactly the order I would buy them back in.
What Actually Happens When a Website Goes Down at the Worst Time
A website outage during a big promotion is one of the worst-timed disasters a small business can have. Here is what I actually do in the first ten minutes.
Flashback Friday: The Encyclopedia Set Nobody Opens Anymore
Every household once had one: a heavy, expensive, beautifully bound encyclopedia set, bought on payments, that quietly became a bookshelf decoration within a decade.
Why I Carry a Backup for My Backup on a Callout
Redundancy looks excessive right up until the one piece of gear you did not double up on is the one that fails. A field lesson in planning for failure properly.
The Backup That Was Not Actually a Backup
A client was confident their backups were solid. They had not actually been working for months. Here is how that happened, and how to make sure it never happens to you.
Why I Still Get a Kick Out of Watching a 3D Printer Work
After 25 years in tech, very little still makes me stop and stare. A 3D printer turning a file into a physical object still does it every time.