RepairBench — SaaS CRM for Repair Shops

RepairBench came directly out of running my own repair shop and getting tired of stitching together spreadsheets, paper dockets, and software that almost fit but never quite did. It's a full management platform built specifically for phone and device repair businesses, and it now runs other shops' day-to-day operations too, not just mine.

The Actual Problem

A repair shop's workflow is genuinely specific — intake needs to capture different details depending on whether it's a phone, a laptop, or something else entirely; customers want to know their device's status without ringing in; recycling and trade-ins need a proper paper trail; and quotes need to look professional, not like they were knocked up in a word processor five minutes before a customer arrived. Generic CRM and invoicing tools handle none of that well out of the box.

What It Actually Does

Device-aware intake forms that adapt their fields to what's actually being repaired. A live job board showing every repair's status from booked-in to ready for collection. Complete customer history — every device, repair, quote and note — recalled instantly rather than dug out of a filing cabinet. Branded quotes and invoices, automated email status updates, and a full device recycling workflow with signed disclaimers and printable certificates.

The Bits I'm Most Pleased With

A free Android companion app that turns any spare Android phone into an SMS gateway, so shops can text customers without paying for a separate messaging subscription. Customer-facing live tracking links that cut down "is it ready yet?" calls dramatically. Insurance-ready assessment reports, fully branded and automatically numbered, that a customer can hand straight to their insurer. And Stripe integration that lets a shop take card payments through their own account, with invoices marked paid automatically the moment funds land.

Where It's At Now

RepairBench runs on a straightforward three-tier subscription model with a 14-day free trial and no card required to start, and it's already tracked well over ten thousand repair jobs across the shops using it. Customers report cutting intake time by roughly half — which tracks with exactly what I was hoping to fix when I started building it, because that was my own shop's problem before it was anyone else's.